I placed a $60ish order for a 12VDC (50A!) power supply back in early January. The website (http://goo.gl/ICrVTJ" onclick="window.open(this.href);return false;) says 2-4 business days for handling and 4-7 business days for shipping, so call it 11 business days worst case scenario. On the 12th day, I did a support chat with one of their folks, and he informed me that my item was on back order. That was news to me. It would have been nice to know that two weeks earlier when I could have ordered one from somebody else... He said that it would be 3 more days for the PSU to come in and then 7-11 days for shipping. (longer than the 4-7 on the site, but maybe that includes the 2-4 for handling even though that should add up to a 6-11 day range...)
Anyway, I was still a happy camper after that chat, because it was only going to be 14 more business days worst case scenario. After 9 of those 14 business days, my order status still said that the item was unshipped :/ This time I opened a support ticket on their website for an "item not received 20 days after payment". Again, several days went by with nothing but crickets. I decided to open a case with PayPal and ask for a refund. After several days of that, I added notes explaining that I was escalating the dispute to a claim.
Now, on the 17th, the 27th business day and 37th calendar day after placing the order - I got the first response from them (not through PayPal of course) that it was all because of the Chinese new year (Feb 8) and that if I closed the case they'd ship it... Great job reading about the refund request...
I asked them to please reply through PayPal. We'll see where that goes.
Has anybody else had a similar experience? I sure hope not... In other news, BangGood ships power supplies pretty fast
![Smile :)](./images/smilies/icon_e_smile.gif)